See what our customers say about us…
Enjoy a high-end client experience from start to finish
22:54 29 Sep 23
Working with Bonsai Builders has been a great time. They did an extensive remodel for me of turning an adjoining empty room into an on-suite bathroom, redoing the closet in the primary bedroom, remodeling the first floor half bath, and redoing the coat closet which shares a wall. As the house is over 150 years old we found many surprises including old knob and tube wiring and an old load bearing wall that had been removed some time in the past which all had to be dealt with. Bonsai Builders knew who to call and had all the necessary experts on hand to work with to solve all the issues. I will definitely be using them again.
Davin She - H.
13:58 25 Jul 23
Jason, Kristin, and the whole team at Bonsai were incredible. I received a phone call from Jason very soon after I submitted my inquiry and he spent several minutes talking to me about my project and answering all of my questions. Jason and Kristin came out to the property to understand exactly what we wanted and they were available for phone calls at nearly any hour — we often chatted while we were making dinner for our families. They both attended a town meeting with us for approval of our project and then took care of all necessary paperwork. The team that worked on the screen house was professional, on time, clean, and friendly. We are incredibly happy with the final product and will use Bonsai for any and all future projects at our home. I highly recommend you give them a call.
18:21 15 Jul 23
Excellent experience 👏After alot of frustration in finding a contractor to give a quote and then follow thru with installing railings on my porch Bonsai was responsive, professional a good value and on time. I highly recommend this company.Thank you Bonsai
17:31 12 Jul 23
We used Bonsai Builders to upgrade our kitchen and they were amazing!! Jason and Kristin were great to work with from start to finish. The attention to detail the crew displayed led to a stellar finished product. We are so happy with our new kitchen. Would absolutely work with Bonsai again and highly recommend them for any of your building needs!!
19:56 19 Jun 23
Bonsai did an incredible job from helping us conceptualize to completion in renovating our kitchen. Kristen & Jason were able to walk us through the project, help us select flooring, backspace, countertops, and make other choices in our design. Their contractors, especially Dave showed incredible attention to detail & skill in their craftsmanship. They showed us how things aligned and how they made our new kitchen feel bright and spacious. Their efficient process had our kitchen done in a few weeks, and we’re thrilled to have such a magnificent kitchen to ourselves. We are thankful to have worked with Bonsai and hope to work with them again in the future if we decide to do another project.
18:16 17 Jun 23
If you are looking for a professional, detailed oriented, and high-quality contractor, look no further; Bonsai Builders is your answer. We contracted with Bonsai Builders to expand our deck. The experience from meeting Jason and Kristin to discuss our plans to the inspection of the final project was incredible.We had a few requests regarding quality, functionality, and the need to preserve the existing landscaping with the least amount of disturbance. In addition to building a first-class deck, Bonsai workers were meticulous in the upkeep of the construction site every day, providing the utmost attention to the landscaping, and providing solutions to unexpected issues.We highly recommend Bonsai Builders to anyone who expects high quality work from a builder. In fact, we are certain to contract Bonsai again for future projects.Marco & Ken
16:45 17 May 23
Working with Bonsai, Jason/Kristin was great. We had an unforeseen renovation/bathroom model due to an insurance claim. The project included was a complete bathroom reno that involved replacing the subfloor, all new framing, tile, floor, new shower stall as well as replacing ceilings on the mail floor and painting a large portion of the house. Bonsai was able to fit us into their schedule pretty quickly and were very east to work with. Kristin's design help was great and the guys that came to the house to do the work were very professional and communicated with us regularly. As with any major project there were some hiccups, but Jason was always available to take our call and addressed any concerns we had immediately. We would definitely work with the Bonsai team again
15:56 16 May 23
Bonsai builders are the best. They are very conscious of your wants and needs and the finish product makes it all worth it!!
22:02 28 Mar 23
We were ready to go ahead and begin our kitchen renovation. We found Bonsai on line and called on a whim to see if we could get a live body and not a recording. We did! Someone answered!Spoke to Allison who immediately and professionally handed my call to Kristin. I was elated. Kristin was kind, interested, and very easy to talk with about our project. We made an appointment and Kristin and husband came over at said time, ON TIME, and spent an hour with us discussing what we wanted to do and how they handled their business.Our number one concern was communication with us and if, when they started, they would be here everyday…not running to some other job and leaving us to wonder why we weren’t important anymore.They had teams of extremely loyal employees who were respectful and polite to us. Kristin and Jason are well respected by the guys that worked here. That meant a lot.The communication never wavered. We knew everyday who would be here, when the cabinets were being delivered, what we needed to have at the ready….appliances in, tile ordered, etc….Any issue that came up was talked over and a solution found. One big thing that came up was we decided (in the middle of everything) to tile the kitchen and two adjacent rooms because our kitchen floor couldn’t be salvaged and WE WANTED new cohesive tiling in all the rooms….they found the time….and no wavering if they could do it or not….it was done…and it is done beautifully. Perfectly. Love it…..We could not be more happy with our new kitchen and surrounding rooms…Even though they may be a newer company…they have built a reputation with us. Highly recommend.
16:27 11 Mar 23
From start to finish Jason and Kristin at Bonsai were an A+ team. They helped us imagine what our basement could be and used our input to come up with a great hang out area we could share with our kids, their friends and our cats as well as a gym/work out space. The work on the walls and floors were done by a couple of their regular crew guys with Mike taking the lead. They were always timely, respectful and cleaned up the space as they went answering any questions I had along the way. Even when there were a couple of hiccups they responded right away (even when they were away on vacation) and addressed the issue. The plasterer they used was new to them and was let go quickly after only half the job was done and Mike and crew came to the rescue to finish up. The electrician they used did a great job and the painter who came in to finish was great even mixing up another color after we didn’t like what we originally bought. About a week after everything was done Jason and Kristin came by to take some pictures of our new space and they brought a gift basket with thoughtful additions for the new hang out space. A great overall experience from start to finish and would definitely use them again. Highly recommended!
14:51 20 Feb 23
Finding Bonsai was one of the first big wins for us in our new home. There are several projects that need to be done and having a contractor that you can trust (and who also communicates with you) is a huge weight lifted off of us. They replaced our rotted out front porch post. We couldn't be happier with the result. We will be using Bonsai for all of our major renovation projects for years to come.
22:41 03 Feb 23
Bonsai Builders installed a mirror and did an excellent job. The mirror was placed precisely where we wanted it and it was securely attached to the wall. They were professional, polite, and took care to protect the surrounding area from any damage during the installation process. The finished result was flawless and we are very happy with the work that was done. We highly recommend this contractor for any home improvement needs.
21:13 03 Feb 23
We had only one full size bathroom in our house, we lived with a completely outdated space with the quintessential blue bathtub for 22 years. We met with Jason and Kristin from Bonsai builders and immediately knew they were the company we wanted to have do our job. They made space by removing a closet and incorporating it into the bathroom, allowing us to move our washer and dryer into the space. Jason and his team are absolutely outstanding, paying attention to every detail. They started and ended the job efficiently and on time. They are also completely accessible, answer questions and phone calls promptly. We absolutely love our new bathroom and would without hesitation recommend Bonsai Builders for any project!
W Jeff F.
17:02 15 Jan 23
After calling all of the contractors in my area and getting basically ghosted by ALL OF THEM. I was driving to Worcester and saw these beautifully wrapped trucks with the name “Bonsai Builders” and a phone number, I said what the heck and called the number. On the other end of the line was a friendly, perky, funny and knowledgeable person named Allison, I also spoke to Kristin who was equally awesome! We talked about what I needed and she said she would send someone out right away…. Enter Jason… he’s the kind of guy you feel like you grew up with and hung out with, in other words AWESOME!!! They sent over a quote right away for the work I needed done. The quote was reasonable and I booked them right away. I own a 130 year old Victorian and I was a little nervous with Bonsai being the new kids on the block and all… needless to say I pushed forward with all of the trust I could muster. Jason came out with his crew and WOW went above and beyond with the excellent craftsmanship of a skilled artisan!!!! They fixed my 130 old columns! Amazing work, amazing people. Do yourself a favor and give them a call…. 10 stars⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Jose Edmundo R.
03:20 19 Dec 22
We had a punch list of carpentry jobs, which included, but not limited to 1.) replacing the rotted wood frame around a 2nd floor window with PVC, 2.) replacing old rotted shed doors with new ones, 3.) replacing old rotted sidings with new PVC boards. Jason and Kristin were patient, professional, and knowledgeable. They gave options that would save us money. The lead carpenter/contractor was both polite and professional. He was meticulous in getting the job right, and went the extra mile to point out other issues in our house that needed to be addressed immediately. And then proceeded to work on those additional problem areas. Here are some before/after photos.
14:19 10 Dec 22
From start to finish my entire experience with Bonsai Builders was amazing!I had a very unique project and wasn't sure if a builder could even take on my idea. When I went to their website I saw all their beautiful work from kitchens, bathrooms, decks and more, but I also read something that caught my eye! Their website had a section of pictures for what they called, "Fun Projects!" Listed in this group were different "out of the box" ideas for different kinds of projects. I knew right away that I wanted to work with them!Kristin and Jason were so great to work with! Honestly, I think they were just as excited to create my voice over booth as I was! They were extremely professional and every step of the way, they really understood my vision. Not only did they listen to detail, but they also designed it to be user friendly with electricity, USB and my very own "On Air" light with the logo of my brand! In the end, I got the most amazing voice over booth!!! It's everything I dreamed of and more!Because of my experience with Bonsai Builders I'm excited to say, that I will definitely be using them again for future projects! Not only were they professional, but they were very fun to work with! I would highly recommend them to everyone I know!
14:13 10 Dec 22
A heartfelt THANK YOU to Jason and Kristin of Bonsai Builders in Spencer. We needed a second recording space. Take a look at this BEAUTIFUL recording booth they designed and built for Heidi! This could be the nicest piece of furniture I have ever owned. They included electric and USB outlets IN the booth, lighting and, the "On The Air" light! Jason and Kristin are skilled builders and can build anything you dream up. You guys went over and above! Thank you so much!
18:50 12 Nov 22
Bonsai Builders made our dream kitchen become a reality by taking our outdated 90s kitchen into the next century. A 100% remodel, which unlike most big box store contractors, Bonsai was equipped with all talent to execute all tasks, large or small. The Initial kitchen estimate was prompt, detailed and very competitive. Kristin provided us with great ideas and shopped with us for all components; flooring, cabinets, counters and backsplashes. The demolition was quick and install worked out well, identifying subtle details that I wouldn’t have even noticed to ensure our vision met reality. Unforeseen issues with an older house are expected but most were transparent to me. They were even able to procure an unforeseen window replacement and the installation schedule barely slipped. In a time with supply chain issues and my irregular window size this was truly a grand accomplishment. The team is a local business and treats all their employees as family as evident by how well I was treated by everyone. True professionals. I have already scheduled the next phase of my home remodel with them which is the real sign of a happy customer. Thanks again Bonsai!!!
13:04 11 Nov 22
Jason, Kristin and their team were fantastic! They completed a mold restoration project for our elderly mother's home involving a small bathroom and kitchen. The team was very accommodating in fitting a smaller project into their busy schedule quickly. There were very few issues during the project but anything that did come up, was proactively addressed skillfully with detail, and at a reasonable cost. The detail and thoughtfulness that the entire team showed our mother throughout the project makes us highly recommend them for any future projects. Thank you Bonsai Builders!
20:32 24 Oct 22
Jason & his crew built a beautiful Garage for my husband. The entire project was prompt, painless & professional. Thank you! Next project is the bathroom. 😄🙌🏼
15:29 26 Sep 22
We met with several contractors prior to choosing Bonsai Builders for our basement renovation. From the moment Kristin and Jason came into our home for the initial consultation, we felt like we had found our match. They were friendly, professional, and knowledgeable. They made us feel at ease and clearly outlined the process. We worked closely with them both on the plans for our basement renovation; they listened to our wishes and provided their expert opinion when asked. They were excellent communicators and never left us hanging or wondering where things stood as far as next steps. When we ran into a snafu, they were quickly able to pivot and come up with a new plan we were still very happy with.We refer Bonsai Builders to anyone looking and will definitely use them for future projects in our home.
22:35 25 Sep 22
I would definitely recommend Bonsai Builders. I had them do 2 separate projects for me this year, a second floor remodel with an upgrade to the master bathroom and a custom screened in porch and re-decking a L-shaped deck.Kristen and Jason were great to work with and I greatly appreciated that as this was my first time doing a major project on my own. Kristen took me shopping for floor tiles, shower tiles and countertop, helping me hone in on what I really wanted for style and colors. Jason was so patient with all my questions and concern regarding the remodel with a tight deadline. Their team was very professional making sure to protect my hardwood floors on the first floor as they went in and out.I am so happy with how everything came out and I look forward to working with them again.
13:26 24 Sep 22
The wooden deck on our house, which we bought four and a half years ago, had planks that were beginning to rot. Jason and Kristin responded to our call promptly, and came by to patiently walk us through the entire process and explain all of our options. They didn't try to "upsell" us on more expensive options that we didn't need, and we ended up going with the "medium" option they presented to us. Their staff were courteous and professional, and even managed to remove a rabbit that had been nesting under the old deck for us! The new deck looks great, and we're very happy with Bonsai. Five stars.
14:08 15 Aug 22
Kristen and Jason were great to work with for our sunroom renovation. They quickly responded to my initial call followed by a visit to check out the project. The estimates were clear, very detailed, and they were transparent about the work that would be involved to complete the project. They were very accommodating and worked to make sure that we ended up with the room we wanted. We had started the sunroom project ourselves, but needed someone to do the floor and finish work for us. We started with a concrete floor that was uneven and cold, so we knew getting the floor level and insulated the way we wanted was going to be a difficult project. They built a sleeper system with pressure treated wood and installed insulation between the sleeper joists which provided a flat surface for the finish floor. They also built a closet, installed the trim, flooring, fixed the joint compound and plastered the new walls, reframed the two entry doors, fixed a leaking door, and added on a painting job after we originally said we would do the painting ourselves. Even though the existing walls were uneven, the trim they installed was detailed and they did a good job of hiding the imperfections that were there before they started the project. My wife and I are extreme perfectionists and detail oriented. As such, we are more particular and precise than most people. Therefore, we noticed some issues with the paint which they promptly fixed. When Jason came to look at the paint job he immediately recognized what we were concerned about and made sure the job was completed to our satisfaction. We have worked with other contractors who have tried to make excuses or have tried to tell us that our expectations weren't reasonable. Jason came to look at the project every day, ensuring that what we wanted was what we got. The crew was very friendly and they cleaned up after each day of work. Because of how easy it was to work with them, and how good their workmanship was, as our sunroom project progressed we decided to have them build a small deck in the back of the house and build a new stairway into the house. The entire project came out great and we are extremely happy with our new space. We'd highly recommend Bonsai Builders!
23:23 27 Mar 22
Jason, Kristen and their team were amazing. We had them come do an estimate to finish our basement and we could not have been happier with the results. They went above and beyond to create a space that we had always hoped for and made sure we were happy every step of the way. They are super responsive and always available whenever we had any questions or concerns. They accommodated us even with last minute changes without hesitation. We truly enjoyed working with them and would highly recommend them to our friends and family. We look forward to working with them again in the future!
02:26 30 Jan 22
Kristin and Jason were a pleasure to work with! They responded immediately when we reached out looking to remodel our master shower and install a backsplash in the kitchen. They were in constant communication with us throughout the entire project. We weren’t exactly sure about what we wanted and Kristin was a huge help with helping us choose colors and styles that ended up looking great. Jason and the crew were always on time and very professional. We had a few issues that needed to be addressed and he was always willing to go the extra step to make sure we were happy with the results. We wouldn’t hesitate to call on them again for our next project.
16:46 11 Dec 21
Jason and Kristen were the best! We had a very challenging situation, and Kristen found the right engineer specific to our unique problem. They were both extremely helpful in getting us through to completion. They and their team were all very friendly and professional, a true joy to have working closely with us in our home over the last couple of months. They created a beautiful space out of what had been a problem area in our house. The photos may look odd, but where the tile is used to be on the outside of our home. The roofline was restructured and extended to enclose that into the house. I have added photos showing progress during construction. Attention to detail is top notch! You will be happy you hired them, even if you have to wait a bit, it's worth it!
21:40 02 Dec 21
We are thrilled with our basement finish by Bonsai Builders. We received quotes from more than 10 contractors for our project. Not only were Kristin and Jason the most professional and the most knowledgeable, but their pricing was extremely competitive. Every builder that came to our home was professional, efficient, and competent. We cannot believe how quickly our basement was completed. They truly care about customer satisfaction with the project outcome: we elected to paint ourselves, but received helpful guidance. We will 100% be using this company for future projects!
22:21 17 Nov 21
We found Bonsai Builders while searching for contractors in the area, and despite not being familiar with them, we met to discuss what we were looking to do and left with a good feeling that we were on the same page and that they listened to what we wanted. We ultimately hired them for a remodel of our outdated kitchen and bathroom and it was the right decision. The communication was great throughout the process from the initial planning and design to any running changes made along the way. Even when we discovered an issue after the job was complete, Jason and his team came right back out to fix it to make sure we were happy. Genuinely good people who I trusted in my home and were respectful of our living space, even when I had to work from home. They cared about the end result and we will absolutely use them again for future projects.
13:38 08 Oct 21
Kristin and Jason did a great job on a bathroom remodel and a new bathroom--the pics speak for themselves! We especially appreciated that they were in constant communication throughout the process and that they made a huge effort to complete the job in time for us to enjoy our new place for part of the summer. We were not on-site for almost all the work and we completely trusted them and their team.
18:43 06 Jul 21
Our prior contractor was too busy for the work that needed to be done which led me to find Bonsai Builders...a blessing in disguise, if you ask me! Our front porch was in need of some major updating (a lot of rotting wood, railings were wobbly, pillar trim and paint coming off, etc). They were able to squeeze us in their busy schedule which I totally appreciate. Jason was very honest with what work needed to be done as I initially only asked for new railings. I didn't want to wait until the rotting wood got worse so I agreed and trusted his professional opinion. Thank goodness I did because there was a little more damage from water and ants that he found which I didn't want to deal with down the road. He used pvc to wrap the base of the pillars (which looks so much better and well proportioned) and replaced all our risers and kick board with pvc too. I am all for low maintenance so I'm glad I don't have to worry about rotting wood again! He even replaced our electrical outlet to a more low profile one.Jason is a perfectionist...very detail-oriented and meticulous, he kept pointing things out that I would never have noticed and fixed the issue promptly. He and his worker were respectful of the property, cleaned up after themselves, and were on time. I can't forget about Kristin (Jason's wife and company manager) who was very communicative in regards to scheduling, estimates, etc. She was very responsive and got back to me quickly whenever I had a question (a rare trait these days!).Overall, I would definitely recommend Bonsai Builders and look forward to hiring them again in the future. I've already received so many compliments online. Even my neighbor stopped to say how beautiful it came out as she was driving away. Hire them, you won't regret it!!
19:17 04 Jul 21
Love our deck! I would hire Bonsai Builders again. Very professional, reasonably priced, and expectional craftsmanship.